Have questions regarding equine ultrasound milestones, embryo transfer lineage, vector PDF certificates, or account billing? Our technical team is ready to assist you.
📧 Direct Email Support
Reach our dedicated support team directly from your registered email. We are here to assist with your breeding records, account questions, and certificate inquiries.
Forgotten passwords can be restored directly within the mobile application or web portal via secure 6-digit one-time code or email password recovery links.
Monday – Friday: 08:00 – 17:00 (AEST - Australian Eastern Standard Time) Saturday: 09:00 – 13:00 (AEST) Sunday: Closed (Urgent email inquiries checked periodically) Serving breeders and owners across Queensland, Australia and worldwide.
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Provide your account details and inquiry below. Our team will review your breeding or certificate issue immediately.
Frequently Asked Questions
Detailed answers regarding equine gestation formulas, veterinary scan windows, vector certificate exports, and store entitlements.
Milestone dates are calculated from the recorded cover date, artificial insemination date, or embryo transfer ovulation date using standard veterinary algorithms:
Scan 1 (Day 14–16): Vital 48-hour clinical alert window for early embryonic vesicle detection and manual twin reduction before fixation.
Scan 2 (Day 28–30): Confirmation of fetal heartbeat and cardiac viability before endometrial cup formation.
Scan 3 (Day 45–60): Fetal sexing evaluation (filly vs. colt) and issuance of the 45-Day Positive Scan Certificate.
Foaling Due Date (Day 340): Average equine gestation benchmark.
ABP Pro cleanly distinguishes between the Carrier Mare (Recipient Surrogate) who gestates and delivers the foal, and the Genetic Dam (Donor Mare) who provided the oocyte. This guarantees that all official pedigree certificates issued by ABP Pro reflect true biological genetics while preserving recipient identification for veterinary history.
The Caslick procedure is a surgical closure of the upper vulvar lips in mares with poor perineal conformation to prevent pneumovagina and uterine infection. ABP Pro allows breeders and vets to log procedure dates and automatically calculates pre-foaling surgical opening reminders (Episiotomy) 2–4 weeks prior to foaling to prevent catastrophic perineal tears.
Foals rely entirely on maternal colostrum for passive immunity. ABP Pro lets breeders record the 18–24 hour post-foaling serum IgG blood test level in mg/dL (>800 mg/dL = adequate passive transfer; 400–800 mg/dL = partial failure; <400 mg/dL = failure of passive transfer). This verified result is printed directly onto the Official Foal Pedigree Certificate.
Every new user receives 5 free starter certificate credits upon registration. Generating a new official certificate consumes 1 credit. Once a certificate has been generated for an animal or pregnancy record, regenerating, re-downloading, printing, or sharing that certificate is 100% free forever. Additional credit packs (1, 5, or 20 credits) can be topped up via Apple App Store or Google Play in-app purchases.
You can permanently wipe your account and all associated data in two ways:
Directly in the App: Navigate to Profile → Settings → Delete Account and confirm the prompt. This triggers the atomic delete_user_account() stored procedure.
Via the Web: Visit our dedicated Account Deletion Portal and submit your registered email address.
Unlike humans, equine placentation is diffuse and epitheliochorial. When twins implant, the chorionic villi compete for limited endometrial surface area, resulting in abortion of both fetuses in over 90% of unmanaged cases, frequently causing severe dystocia or maternal death. Between Day 14 and 16, the embryonic vesicles are highly mobile throughout the uterine lumen before fixing at the base of a horn. During this 48-hour window, an attending vet can easily manually reduce one vesicle via transrectal ultrasound. After Day 16 fixation, reduction becomes dramatically more difficult and carries significantly higher risk of losing both embryos.
Newborn puppies typically lose a negligible amount of weight in the first 24 hours postpartum (<10%) and should double their birth weight by Day 7 to 10. ABP Pro’s mathematical growth engine continuously compares sequential weights in grams, ounces, kilograms, or pounds against expected developmental trajectories. If a puppy fails to gain weight over consecutive 24-hour periods or drops below threshold percentiles, the system immediately flags the individual puppy’s color collar tag for supplementary nursing, tube feeding, or veterinary intervention.
Yes. ABP Pro utilizes local SQLite/device cache persistence. You can record breeding covers, log daily foaling diary notes, enter puppy weights, and render vector PDF certificates in remote paddocks or lead-lined ultrasound examination rooms with zero cellular connectivity. Once your device reconnects to Wi-Fi or cellular data, all changes automatically synchronize with your encrypted cloud partition.
Your breeding records, sales information, and bloodstock data belong solely to you. We employ rigorous account isolation and bank-grade encryption both in transit and at rest. No other breeder, user, or competitor can ever view your records. We never sell, broker, or aggregate your private breeding records or sale amounts.
Yes. ABP Pro’s 45-Day Positive Scan Certificate is designed to support the documentation requirements often requested for Live Foal Guarantees and equine insurance, as well as commercial stallion service contracts. It provides clear biological dam lineage (with dual-dam carrier support for Sport Horses), attending veterinarian credentials, ultrasound examination details, and verifiable breeding records.
No, absolutely not. In strict compliance with Apple App Store Guideline 5.1.2(i), we do NOT share, transmit, sell, or license user records, ultrasound scans, or animal parentage data to third-party artificial intelligence providers (such as OpenAI, Anthropic, or Google) or LLM training pipelines. All gestation math, scan alerts, and calendar notifications are calculated deterministically on private, dedicated infrastructure.
